What does 'means income source identified' mean on SASSA SRD?

SASSA's system found a deposit above the income threshold (currently R624 a month) in a bank account linked to your ID for that month. It cannot tell a salary apart from a once-off transfer such as a gift, refund or stokvel payout. You can lodge a reconsideration for that month and explain the deposit.

How do I fix 'identity verification failed' on SASSA SRD?

It usually means your details did not match Home Affairs records or biometric verification was not completed. Update your details at srd.sassa.gov.za so they match your ID exactly, ensure your phone number is linked to your ID, complete the facial/eKYC verification, and if it still fails visit a SASSA office for manual verification.

What does 'referred to SAFPS' mean for my SRD grant?

Your ID or phone number was referred to the Southern African Fraud Prevention Service for a closer check. It does not automatically mean fraud. Contact SAFPS on 0860 101 248 to find out why your ID is flagged, clear the listing, complete biometric verification, then lodge a reconsideration.

What is a 'self-exclusionary response' on SASSA SRD?

An answer in your own application indicated you have income or other support, so the system declined you. If that answer was a mistake, lodge a reconsideration and correct the information, confirming you have no income above the threshold and no other qualifying support.

Why does SRD say 'UIF registered' if I never claimed UIF?

If you were ever formally employed, your employer registered you for UIF and your name can stay on that database for years. Being registered is not the same as receiving benefits. Lodge a reconsideration stating you are registered on the UIF database but are not receiving any UIF benefit.

How long do I have to appeal a declined SASSA SRD grant?

You generally have up to 90 days from the date of a decline to request a reconsideration on the official portal, and each declined month is handled separately. Deadlines have changed before, so confirm the current window on srd.sassa.gov.za and act as soon as you see a Declined status.

SASSA SRD Decline Decoder

Your R370 grant says Declined? Find your exact reason below to see what it really means, how to fix it, and get ready-to-paste wording for your reconsideration.

Reviewed: July 2026

Not affiliated with SASSA. This is a free explainer tool. Always check and submit your reconsideration on the official portal: srd.sassa.gov.za. Rules and deadlines can change – confirm dates on the official site before you rely on them.

1. What does your status say? Type or tap your decline reason:

No reason matches that wording. Try a keyword like “income”, “identity”, “UIF”, or “bank”. If your exact status isn’t listed, contact SASSA on 0800 60 10 11.

Official channels (free):
Portal: srd.sassa.gov.za – check status & lodge reconsideration
Call: 0800 60 10 11 – SASSA toll-free (Mon-Fri, 08:00-16:00)
Email: srd@sassa.gov.za – grant enquiries
SAFPS: 0860 101 248 – fraud-listing queries

General guidance only, not legal advice. A reconsideration outcome depends on your specific circumstances and SASSA’s assessment.

SASSA SRD Decline Decoder

You may be interested

Learnership Stipends in South Africa: How Much You Get Paid

Paramedic Salary in South Africa

Take-Home Pay Calculator (South Africa)

How to Claim UIF in South Africa (New UIF Online Portal)